This information should all be laid out in email communications from the ticketing company or event producer, so make sure you read the fine print. Many companies are offering fans a chance to receive 120-150% credits for future purchase instead of refunds, while others are offering gift cards or matching donations to charity. Fans also can contact their credit card companies about reversing charges for tickets for events that were canceled or postponed, but that comes with its own challenges.Īlso, you have more options than just receiving a refund or accepting a new date for the event. Some promoters will argue that fans waived their right to a refund when they bought the tickets, but often local or state law supersedes whatever legal wording fans had to agree to in order to buy tickets. That has delayed some fans seeking refunds, but in most cases, information about refunds and exchanges should be emailed to fans.Īs a fan, it’s your right to receive your money back (plus any fees you paid) if a concert is canceled or rescheduled to a date you can’t attend.
In normal times, this is standard practice, but the mass cancellation of events because of the COVID-19 crisis has forced some promoters to cancel hundreds, if not thousands, of concerts at once. Whether your event was canceled or postponed, legitimate promoters and event producers will offer fans a refund for the tickets they purchased if the show doesn’t take place at the time and location originally listed on the ticket. Here Are All the Major Music Events Canceled Due to Coronavirus (Updating)īelow, find out everything you need to know about securing a refund for your concert or festival ticket.
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